pkr92 Privacy Policy

1.1 The Data Controller. For the purposes of this Privacy Policy, pkr92 — the operator of the online gaming platform available at pkr92.ws — acts as the data controller in respect of all personal data collected from Players and site visitors. pkr92 determines the purposes and means of processing personal data as described in this Policy.

1.2 Scope of This Policy. This Policy covers all personal data collected by pkr92 through the following channels: (a) the pkr92 website and any associated mobile-optimised interfaces; (b) account registration and KYC verification processes; (c) payment deposit and withdrawal transactions; (d) customer support communications conducted via live chat or email; and (e) marketing communications where the Player has consented to receive them.

1.3 What We Do Not Cover. This Policy does not cover the data practices of third-party payment processors, game software providers, or any other external service providers whose own privacy policies govern their independent data collection activities. Where pkr92 integrates third-party services into its platform, it endeavours to work with providers who maintain adequate data protection standards, but pkr92 cannot be responsible for the data practices of independent third parties.

1.4 Applicable Standards. pkr92 processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity and confidentiality, and accountability. These principles are reflected throughout this Policy and in pkr92's internal data handling procedures.

pkr92 collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main categories of data pkr92 may hold about you:

2.1 Sensitive Data. pkr92 does not intentionally collect special category sensitive personal data (such as health, religious, or political data) unless specifically required by regulatory compliance obligations. KYC identity documents may incidentally contain information that falls within sensitive categories; such data is processed solely for identity verification purposes and is subject to enhanced security controls.

3.1 Directly From You. The majority of personal data pkr92 holds is provided directly by you during: account registration; KYC verification submissions; payment method set-up; customer support interactions; participation in promotional programmes; and marketing preference updates.

3.2 Automatically Through Platform Use. When you access the pkr92 platform, technical data including your IP address, device identifiers, session timing, and usage behaviour is collected automatically through server logs, cookies, and analytics tools. This data is collected regardless of whether you are logged into your pkr92 account and is used primarily for platform security, performance optimisation, and fraud prevention purposes.

3.3 From Third-Party Service Providers. pkr92 may receive limited personal data about you from third-party payment processors (for example, transaction confirmation data from JazzCash or EasyPaisa), identity verification service providers engaged to assist with KYC checks, and fraud detection partners. Data received from such third parties is used solely for the purposes described in this Policy and is subject to the same security controls applied to data collected directly.

3.4 From Publicly Available Sources. In limited circumstances related to fraud investigation or compliance, pkr92 may consult publicly available information sources such as public records or sanctions screening databases. Any such consultation is carried out strictly in accordance with applicable compliance obligations and is not used for marketing or profiling purposes.

pkr92 processes your personal data only for specific, clearly defined purposes. The main purposes for which pkr92 uses your data are set out below:

• Account Registration and Management: To create and maintain your pkr92 account, verify your identity, manage your account settings, and provide access to the gaming platform.
• KYC and Age Verification: To verify that you are at least 21 years of age and to satisfy applicable identity verification requirements, particularly before processing withdrawal requests.
• Payment Processing: To process PKR deposits and withdrawals through your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), to reconcile transaction records, and to investigate any payment disputes.
• Game Delivery and Platform Operation: To deliver gaming services including cricket betting markets, live dealer tables, slot games, and Callbreak card games, and to ensure fair and technically sound game operation.
• Bonus and Promotion Administration: To verify eligibility for promotional offers, track wagering requirement progress, apply Bonus Funds to your account, and prevent bonus abuse.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the platform and its users.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through live chat and email in English and Urdu.
• Regulatory Compliance: To fulfil pkr92's obligations under applicable international gaming license standards, anti-money laundering requirements, and responsible gaming regulations.
• Marketing Communications: Where you have opted in, to send you information about pkr92 promotions, new game releases, and platform updates. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and improve the overall performance, design, and feature set of the pkr92 platform.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, administer responsible gaming tools including deposit limits and self-exclusion, and fulfil pkr92's duty of care to Players.

pkr92 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or where separately required by law.

5.1 Contractual Necessity. The majority of pkr92's data processing activities are necessary for the performance of the contract between pkr92 and the Player — specifically, the Terms and Conditions agreed to upon account registration. Without processing Identity Data, Contact Data, Financial Data, and Transaction Data, pkr92 would be unable to operate your account, process payments, or deliver gaming services.

5.2 Legitimate Interests. pkr92 processes Technical Data and Usage Data on the basis of its legitimate interests in operating a secure, fraud-resistant, and technically reliable gaming platform. Before relying on this basis, pkr92 conducts a balancing assessment to confirm that its legitimate interests are not overridden by the interests or fundamental rights of the Player.

5.3 Legal Obligation. pkr92 processes Identity Data, KYC Documents, and Transaction Data to the extent required by its obligations under applicable gaming license conditions, anti-money laundering standards, and responsible gaming regulations. This processing is mandatory and cannot be waived by the Player.

5.4 Consent. Where pkr92 processes your data for marketing communications or for any purpose not falling within the categories above, it will first obtain your freely given, specific, and informed consent. You have the right to withdraw consent at any time by contacting the pkr92 support team or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6.1 General Principle. pkr92 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances.

6.2 Service Providers. pkr92 engages carefully selected third-party service providers who process personal data on pkr92's behalf as data processors. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, game software suppliers, platform hosting and cloud infrastructure providers, and customer support tooling providers. All such processors are contractually required to process data only in accordance with pkr92's instructions and to maintain security standards equivalent to those applied by pkr92 itself.

6.3 Regulatory and Law Enforcement Disclosure. pkr92 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or gaming license oversight bodies where required to do so by law, by a court order, or by a legitimate regulatory demand. pkr92 will notify the affected Player of any such disclosure where it is legally permitted to do so.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of pkr92's business assets, personal data held by pkr92 may be transferred to the acquiring entity. Players will be notified in advance of any such transfer where reasonably practicable, and the acquiring entity will be required to honour the terms of this Privacy Policy in respect of all pre-existing Player data.

6.5 No Cross-Border Transfers Without Safeguards. Where personal data is transferred outside the jurisdiction in which it was originally collected, pkr92 ensures that adequate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to protect the data to the same standard as required under this Policy.

7.1 Handling of Payment Information. pkr92 treats financial data with a heightened level of care. Payment account details such as JazzCash wallet numbers, EasyPaisa account references, and bank account information linked to HBL, UBL, or Meezan Bank are stored in encrypted form and are used exclusively for processing your deposit and withdrawal requests.

7.2 No Storage of Full Card Details. pkr92 does not store full bank card numbers or card verification values on its own servers. Where card-based payment methods are introduced in the future, such data will be processed exclusively by PCI-DSS compliant payment processors.

7.3 Transaction Records. A full record of all PKR deposit and withdrawal transactions associated with your pkr92 account is retained for compliance and audit purposes. These records may be disclosed to regulatory authorities where required. Players may request a copy of their transaction history through the account dashboard or by contacting the support team.

7.4 Source of Funds. pkr92 may request documentary evidence of the source of funds deposited into your account where this is required by its compliance obligations. Such documentation will be processed confidentially and retained only for the period required by the applicable obligation.

8.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. pkr92 uses cookies and similar tracking technologies (including local storage and session storage) to enable platform functionality, maintain your login session, remember your preferences, and gather anonymised analytics data about platform usage.

8.2 Types of Cookies Used by pkr92.

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your pkr92 account. These cannot be disabled without rendering the platform unusable.
• Functional Cookies: Remember your language preference, display settings, and last-visited game categories to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how Players navigate the platform — which pages are visited most frequently, how long sessions last, and which features are used — to help pkr92 improve the platform experience.
• Security Cookies: Used to support fraud detection and account protection systems, including identifying unusual login patterns and rate-limiting automated access attempts.

8.3 Managing Cookies. You can control non-essential cookies through your browser settings. Disabling analytics or functional cookies will not prevent you from using the pkr92 platform, though some personalisation features may be affected. Disabling strictly necessary cookies will prevent login and normal platform operation. pkr92 does not currently use third-party advertising or retargeting cookies.

9.1 Retention Periods. pkr92 retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your pkr92 account and for a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for two (2) years from the date of the communication, unless the subject matter requires longer retention for dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw consent or request deletion, or for two (2) years from the date of your last interaction with a marketing communication, whichever comes first.
• Technical and Analytics Data: Anonymised aggregated analytics data may be retained indefinitely. Non-anonymised technical logs are typically retained for twelve (12) months.

9.2 Deletion. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pkr92's data destruction procedures. Players who have exercised their right to erasure (see Section 11) will have their data deleted ahead of the standard retention schedule, subject to any overriding legal obligations.

10.1 Technical Safeguards. pkr92 implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include: TLS/SSL encryption for all data transmitted between your device and the pkr92 platform; AES-256 encryption for sensitive data stored at rest; access controls that restrict staff access to personal data on a strict need-to-know basis; intrusion detection systems and real-time security monitoring; and regular vulnerability assessments and penetration testing.

10.2 Organisational Safeguards. pkr92's data protection responsibilities are supported by internal policies, staff training on data handling obligations, and regular review of security procedures. Access to Player personal data is limited to authorised personnel whose roles specifically require it.

10.3 Breach Notification. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, pkr92 will notify those Players without undue delay and will take all reasonable steps to contain the breach and mitigate its effects.

10.4 Your Responsibilities. While pkr92 takes its security obligations seriously, the security of your pkr92 account also depends on you maintaining the confidentiality of your login credentials. You are responsible for choosing a strong, unique password and for not sharing your account details with anyone else. If you suspect your account has been compromised, contact pkr92 support immediately via live chat.

pkr92 respects your rights in relation to your personal data. The rights available to you as a pkr92 Player are summarised below. To exercise any of these rights, contact the pkr92 support team via live chat or at the email address listed in Section 14. pkr92 will respond to all valid requests within a reasonable timeframe, normally within thirty (30) days.

12.1 Strict 21+ Policy. The pkr92 platform is strictly restricted to individuals aged 21 and above. pkr92 does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the account registration and KYC process, and pkr92 applies automated age gate controls to detect and prevent underage registration attempts.

12.2 Discovery of Underage Data. If pkr92 discovers or is notified that personal data belonging to an individual under 21 years of age has been collected — for example, as a result of a false date of birth having been provided during registration — pkr92 will immediately close the associated account, refund any net deposits to the original payment method, and securely delete all personal data associated with the underage user as soon as reasonably practicable.

12.3 Parental or Guardian Notification. If you are a parent or legal guardian and believe that a minor in your care has registered a pkr92 account without authorisation, please contact the pkr92 support team immediately at the email address in Section 14. We will investigate and act on all such notifications as a priority.

13.1 Policy Updates. pkr92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing activities, legal obligations, or platform features. The effective date at the top of this page will be updated whenever a new version is published.

13.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly affect the way in which pkr92 processes your personal data or the rights available to you — pkr92 will provide advance notice to active Players via the platform's notification system or by email to your registered address, with a minimum of seven (7) days before the changes take effect.

13.3 Continued Use as Acceptance. Your continued use of the pkr92 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you should contact pkr92 to request account closure prior to the effective date of those changes.

14.1 Exercising Your Rights. To exercise any of the data rights described in Section 11, or to raise a question or concern about this Privacy Policy or pkr92's data processing activities, please contact the pkr92 support team through one of the channels below. All requests will be handled in English or Urdu as preferred.

14.2 Response Timeframe. pkr92 will acknowledge receipt of all data-related requests within five (5) business days and will provide a substantive response within thirty (30) days. Where a request is particularly complex or where a high volume of requests is received simultaneously, this period may be extended by a further thirty (30) days, of which the Player will be informed.

14.3 Complaints. If you are dissatisfied with pkr92's handling of your personal data or with its response to a data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority or to pkr92's gaming license oversight body. pkr92 will cooperate fully with any such regulatory investigation.